Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Refunds are available for items returned within [24 hours] of receiving your order. To be eligible, the item must be unused, unwashed, and in its original packaging with all tags intact.
Certain items, such as sale items, gift cards, and custom orders, are non-refundable. Any specific non-refundable items will be clearly marked on the product page.
To initiate a return, please contact our customer service team at [email/contact info] with your order details. Once your return is approved, we’ll provide instructions on sending the item back.
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service, as we can’t guarantee receipt of your returned item otherwise.
Once we receive and inspect your return, we will notify you of the status. If approved, your refund will be processed to the original payment method within [7 days].
If you haven’t received a refund within [10 business days], please check with your bank, as processing times may vary. If there are further issues, feel free to contact us for assistance.
We only replace items if they are defective or damaged. If you need to exchange an item, please reach out to us at [umeus.in@gmail.com].